INTERNET TRADING
  ACCOUNT OPENING
  FAQ
  Account Opening
  Account Management
  Trading
  Settlement
  Technical Issue
  INVESTOR RESOURCES
  ABOUT US
 
 
 
  ACCOUNT OPENING
   
  1. What types of Internet trading accounts can I open with Yardley?  
  2. How do I open an account with Yardley?  
  3. I am an existing client of Yardley. Do I need to open a new account in order to trade via the Internet?  
  4. What supporting documents do I need to provide when I open an account?  
  5. Are there any charges for opening and maintaining an account with Yardley?  
  6. What are your fees and charges?  
     
  1. What types of Internet trading accounts can I open with Yardley?  
  You can open an INDIVIDUAL/JOINT cash account or CORPORATE cash account with Yardley.  
   
  2. How do I open an account with Yardley?  
  See "opening procedures" under the section Account Opening.  
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  3. I am an existing client of Yardley. Do I need to open a new account in order to trade via the Internet?  
  Yes.  
     
  4. What supporting documents do I need to provide when I open an account?  
  See "account types" under the section Account Opening.  
     
  5. Are there any charges for opening and maintaining an account with Yardley?  
  Please refer to our "Fees and Charges" under the section Account Opening.  
     
  6. What are your fees and charges?  
  Please refer to our "Fees and Charges" under the section Account Opening.  
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  ACCOUNT MANAGEMENT  
     
  1. How do I access my account for the first time?  
  2. How do I change my password?  
  3. What should I do if I forget my password?  
  4. What should I do if my account is blocked?  
  5. What should I do if I find any error in my account?  
  6. How can I protect my account against unauthorized use?  
     
  1. How do I access my account for the first time?  
  Once we have approved your application, you will receive your "Login ID" and "Password" through email. To access your account, simply go to our website at http://www.i-ysl.com. Then click on the "login" button at the top right corner or the "Internet Trading" button at the top of the navigation menu. Read and accept the "Risk Disclosure Statement". Enter your "Login ID" and "Password", click "Enter" to log in. After you enter the Internet Trading interface, remember to change the password we assigned to you. Please see the following section to find out how to change your password. You can also refer to our "Internet Trading User Guide" for details.  
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  2. How do I change my password?  
  For security reason, you are advised to change your assigned password. To change your password is easy. Click the "Change Password" button on the Internet Trading interface. Follow the instructions to change your password. Remember always keep your password confidential.  
     
  3. What should I do if I forget my password?  
  If you forget your password, you can contact us at 2810 8068. You can also find this number on the "login" page. After verifying your identity, we will disable your existing password and email a new password to you.  
     
  4. What should I do if my account is blocked?  
  If your account is being attempted to login with a wrong password for 3 times, it will be blocked automatically. You can contact us at 2810 8068 to reactivate your account. After verifying your identity, we will disable your existing password and email a new password to you.  
     
  5. What should I do if I find any error in my account? top
  If the error is trade-related, please contact us at once. We will check and resolve the issue immediately.  
     
  6. How can I protect my account against unauthorized use?  
  To protect your account, you should never disclose your account information, especially your "account number", "login ID" and "password", to anyone. Never write them down where others can have easy access to it. You should not use a password that is obvious, such as your birthday or your phone number. Change your password after first login and every three months. Never access your account from a computer that an unauthorized individual may have access to. Never leave your logged on account idle.
 
     
  TRADING  
     
  1. What can I trade via Internet?  
  2. What kind of order types can I place?  
  3. When can I place orders?  
  4. How long will my orders stay valid?  
  5. How do I place an order via Internet?  
  6. Can I change or cancel my order?  
  7. How do you process my order?  
  8. How can I find out whether my order is executed?  
  9. What is a partially executed order?  
  10. Will my order be delayed?  
  11. Why will my order be rejected?  
  12. Can I short sell?  
  13. What should I do if your Internet Trading service is down?  
  14. Will I receive trade confirmations, contract notes and statements of accounts?  
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  1. What can I trade via Internet?  
  You can trade stocks listed on the SEHK.  
     
  2. What kind of order types can I place?  
  You can place "limit" orders.  
 

 

 
  Limit orders are orders that allow you to specify the maximum price you are willing to pay for a buy order and the minimum price you are willing to accept for a sell order. However, you have to prepare your order may not be executed since there is no guarantee that the specified price can be reached.  
     
  3. When can I place orders?  
  You can place your orders during the trading hours of the HKEX  
  Monday to Friday top
     
  4. How long will my order stay valid?  
  Your orders will be valid within the trading day on which you placed them. The orders will be canceled automatically if they are not filled before market close.  
     
  5. How do I place an order via Internet?  
  Please refer to our Internet Trading User Guide for details.  
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  6. Can I change or cancel my order?  
  You can change or cancel any order that is pending for execution. Please note that we cannot guarantee your request to amend or cancel an order can be realized. You should always exercise caution before placing any order.  
     
  7. How do you process my order?  
  First, your order will be validated by our Risk Management System, which is monitored by our dealing director. If your order conforms to your trading limit/account position, the system will route your order automatically to AMS3, the trading host of HKEx, through Open Gateway for execution. In case your order exceeds your trading limit or is a short-selling order, the system will reject to process it. Our dealing director may manually intervene in the validation procedures under certain circumstances, such as when over concentration in a particular stock or unusual market volatility occurs.

 
     
  8. How can I find out whether my order is executed?  
  Once your order is executed, we will email a trade confirmation to you. The latest order status will also be shown on the Internet Trading Interface. You can refer to our Internet Trading User Guide to learn more about how to check order status.  
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  9. What is a partially executed order?  
  A partially executed order is an order that only part of it is filled. The order will remain in the market until the rest of it is filled or the market is closed.

 
     
  10. Will my order be delayed?  
  We are committed to process your order without delay and handle all orders fairly in the order of receipt. However, new orders will be given priority over cancelled orders. You should be aware that the speed of execution may be affected by market volatility, trading volume and Internet traffic.  
     
  11. Why will my order be rejected?  
  Your order will be rejected if:  
  (i) you do not have sufficient funds in your account to cover the consideration and related charges of your buy order; or  
  (ii) you do not have sufficient stockswith us for your sell order; or  
  (iii) the price that you specified for your buy/sell order is too far away from the previous closing price.  
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  12. Can I short sell?  
  No, you can not sell stocks that you do not own on hand.  
     
  13. What should I do if your Internet Trading service is down?  
  You can continue to place/change/cancel orders, check order status and check account balance by calling us at 2810 8068.  
     
  14. Will I receive trade confirmations, contract notes and statements of accounts?  
  Yes. Through Internet, you can receive order status updates and trade confirmations. Combined statement will be e-mailed to you within 24 hours of the trade day. You will also receive a monthly statement showing the transaction summary for the month via email.  
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  SETTLEMENT  
     
  1. When should I settle trades?  
  2. How do I settle trades?  
  3. How do I receive proceeds from sell orders?  
  4. How do I deposit funds into my account?  
  5. How do I withdraw money from my account?  
  6. How do I deposit stocks into my account?  
  7. How do I withdraw stocks from my account?  
  8. What will happen if I fail to settle trades on settlement day?  
     
  1. When should I settle trades?  
  You should settle trades within 2 trading days of your orders being executed.  
     
  2. How do I settle trades?  
  If your stocks are in our custody, we will withdraw the stocks from your account for settlement.  
  If your stocks are in custody of other brokerage firms, you will need to deliver the stocks to us on the second day after the transaction, i.e. T+2.  
  If you hold physical scrips, you should bring them to us the next day after the transaction date, i.e. T+1.  
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  3. How do I receive proceeds from sell orders?  
 

Proceeds from sell orders can be remitted to you by:

 
  (i) crediting to your designated bank account; or  
  (ii) crediting to our segregated trust account. Proceeds will remain in the account until you request a fund withdrawal cheque.  
 

Please note funds will not be remitted in cash or deposited into any third party's account.

 
     
  4. How do I deposit funds into my account?  
  You can deposit funds into our account by:  
  (i) crediting the right amount in Hong Kong Dollars to any one of the following bank accounts:  
 
       
 
BANKER
 
ACCOUNT NO.
(i)
HSBC
 
474-4-026321
(ii)
Bank of China
 
03672110218874
(iii)
Hang Seng
 
275-0-069946
(iv)
Liu Chong Hing
 
256-10-207723-5
       
 
  Remember to fax us the pay-in-slip for confirmation. For prompt processing, please quote your Account Number; or  
  (ii) delivering crossed cheques payable to "Yardley Securities Limited" to our office at 20/F., V-Heun Building, 138 Queen's Road Central, Hong Kong.  
 

Please be reminded that you will need to fund your account before trading. Once we have received your funds in good, you can start trading on the following working day.

 
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  5. How do I withdraw money from my account?  
  To withdraw funds from your account, you can make your reqyest at 2810 8068 or if the request is received before 11:00 am on a business day, funds will be deposited into your designated bank account on the same day.  
     
  6. How do I deposit stocks into my account?  
  If your stocks are in the custody of other brokerage firms or custodians, please deliver the stocks to us through Settlement Instruction (SI).  
  Please note if you hold physical scrips, you should consider whether deposit of physical scrips into Hong Kong Clearing through us would result in any loss of rights, including but not limited to loyalty bonus shares. Please consult appropriate professional advice where necessary. You acknowledge that we shall not be liable for any consequential loss resulting from such deposit. If you understand such consequences, you can deliver the scrips to our office at 20/F., V-Heun Building, 138 Queen's Road Central, Hong Kong.  
 

 

 
  7. How do I withdraw stocks from my account?  
  You can contact us at 2810 8068 to fax/mail/email you or obtain in person at our office a copy of Stocks Withdrawal Form, then complete and return to us.  
     
  8. What will happen if I fail to settle trades on settlement day?  
  We will charge you interest at best lending rate quoted by HSBC plus 8%.  
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  TECHNICAL ISSUE  
     
  1. What is 2FA?  
  2. What is PDF and how can I read/print documents in PDF format?  
     
     
  1. What is 2FA?  
  2FA means Two-factor Authentication. In order to strengthen the security measures for internet trading requested by SFC HK, with effective from 22nd April 2018, customer will be required to use 2FA to conduct designated investment transaction through internet for verfiying customers' identity. Please download 2FA User Guide for details.  
     
  2. What is PDF and how can I read/print documents in PDF format?  
  PDF (Portable Document Format) is a standardized format for transmitting documents over the Internet. In order to read or print a PDF document you will need to install Adobe Acrobat Reader which can be downloaded free of charge from http://www.adobe.com.  
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